About Us

In the period 1st April 2016 to 31st March 2017

  • We dealt with 5,117 new enquiries face-to-face or by telephone, as well as assisting other clients with ongoing cases (up 6% from 4,845 in 2015/16)
  • We supported 5,740 unique clients (up 6% from 5,401 in 2015/16 and up 25% from 4,603 in 2014/15), despite running a reduced service for 6 weeks during our office move in June-July 2016.
  • Our work entailed a total of 12,207 direct contacts with our new and existing clients – face-to-face, phone calls, letters, and emails (up 5% from 11,629 in 2015/16 and up 21% from 10,068 in 2014/15)’

We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Citizens Advice North Hertfordshire is an independent local charity. We depend on funding from local authorities and other local organisations, local charitable trusts, local businesses and private donations. Our highly-trained volunteers, who give their free time to help local people, hugely amplify the service that we can provide for the funding we receive.

We are equipped to respond to any issue, from anyone, covering areas including benefits, debt, employment and housing amongst many others. In North Hertfordshire and South Cambridgeshire advice is delivered face-to-face from 11 outlets, including housing offices, community centres, county courts, food banks, as well as via phone and email.

We have installed information touch-screen kiosks in Baldock Community Centre and North Hertfordshire College in Hitchin to widen access to advice locally.


What do our volunteers say?

“Being part of the trustee board gives me a real sense of involvement”

A volunteer

“I get a real feeling of satisfaction from making a difference, especially for people less able to stand up for their rights.”

“The training was extremely thorough. The support was fantastic from everyone. I find being an adviser very stimulating and enjoyable”.

If you are interested in becoming a volunteer at the Citizens Advice North Herts or just want to find out more about what would be involved, contact the training team.