About Us

Citizens Advice North Hertfordshire is an independent local charity. We depend on funding from local authorities and other local organisations, local charitable trusts, local businesses and private donations. Our highly-trained volunteers, who give their free time to help local people, hugely amplify the service that we can provide for the funding we receive.

Overall volunteer numbers are up 38% on a year ago (excluding trustees) to 73 in March 2018.

We are equipped to respond to any issue, from anyone, covering areas including benefits, debt, employment and housing amongst many others. In North Hertfordshire and South Cambridgeshire advice is delivered face-to-face from 11 outlets, including housing offices, community centres, county courts, food banks, as well as via phone and email.

During 2017/2018:

We helped 5,400 people with 11,500 issues

We answered 1,770 calls, an average of 148 per month

We can all face problems that seem complicated or intimidating. At Citizens Advice, we believe no one should have to face these problems without good quality, independent advice.

We provide confidential advice online, over the phone, and in person, for free. 

Volunteer stories

“I saw an opportunity to train as an adviser for Citizens Advice, after running out of steam as a teacher and then four years as a full time mum.

Despite quivering like a leaf during my interview, I was accepted and welcomed into the team. My knowledge and confidence continue to grow with the excellent training and support provided here. It’s so interesting to hear clients talk about their experiences and it’s a brilliant feeling to know I have been able to help.

I am really enjoying the work!”
Ros Evans

“I came in to Citizens Advice after hearing about them through the Do-It.org website. I am currently volunteering as a receptionist, and also working with the Money Matters team in which I am learning about financial issues. I also do the weekly fire alarm testing!

I enjoy my work and my goal is to become an adviser.”
Veronica Trotman-Roberts

If you are interested in becoming a volunteer at the Citizens Advice North Herts or just want to find out more about what would be involved, contact the training team.