About Us

Citizens Advice North Hertfordshire is an independent local charity.

During 2019/20:

We helped 6,587 people with 14,256 issues

We answered 3,246 calls – 20% increase in meeting demand on one year ago. 

We provide free flexible advice in many local settings with offices in Hitchin, Letchworth and Royston, plus outreach locations.
We offer advice via telephone, webchat and email. Our website helps people to find the information they need online.
We offer specialist advice on benefits, debt, housing repossessions for debt, managing money, and energy advice through a wide variety of projects.

Our 78 dedicated volunteers provided at least £590,000 in donated hours in 2019/20. Our 17 staff (10 FTE) have a huge range & depth of expertise.