About Us

Citizens Advice North Hertfordshire is an independent local charity.

During 2020/21 we helped 5,229 people. 

We provide free flexible advice in many local settings with offices in Letchworth and Royston, plus outreach locations.
We offer advice via telephone, webchat and email. Our website helps people to find the information they need online.
We offer specialist advice on benefits, debt, housing repossessions for debt, managing money, and energy advice through a wide variety of projects.

Volunteers donated 650 hours weekly in 2020/21 (up from 610 in 2019/20, 570 in 2018/19 and 520 in 2017/18). Their economic value was estimated at £610,000. Including the 12 Trustee Board members, 101 volunteers have contributed their services in 2020/21.