Helpline: 0800 144 88 48

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A Volunteer Trustee’s story

I am Liberty and have grown up in North Hertfordshire. I am currently completing my LPC and Masters in London, working and volunteering as a Trustee.


How did I become a Trustee?

I had volunteered as an administrator at Citizens Advice in Hackney for 6 months whilst completing my Law degree. During this time, I learnt a lot about the aims and values of Citizens Advice. I loved volunteering and helping clients. Before being asked if I would consider applying to join the Trustee board at North Herts, I had a perception that a young person like myself could not be on a Board due to my lack of experience. Therefore, I was certainly nervous when I was approached. However, I was told that my age should not deter me and my experiences and skills I had gained would be valuable. This advice encouraged me to want to join so I could give my own perspective in meeting discussions and help my local community.

My fellow Trustees have a wealth of knowledge in a range of areas, and I hoped my skills would be a positive addition. I was appointed as a Trustee in June 2020 as the lead Trustee for Equality, Diversity and Inclusion.

I have been so warmly welcomed onto the Board and thoroughly enjoyed being integrated into the team. I love volunteering at North Herts Citizens Advice as I feel a sense of achievement as I can see the difference the charity makes due to the expert knowledge our advisers provide for our clients.

As a Trustee, I attend a range of meetings with my fellow Board members. These meeting cover a range of areas including updates from our CEO on how our clients have been helped, funding and operational updates. We discuss these areas and find solutions if required. I have also been on interview panels, attended focus groups and go to staff and volunteer meetings.

I want to encourage other young people to think about volunteering at Citizens Advice in their spare time. I have found it a great way to give back to my community, whilst also developing skills I will use in the future.


Citizens Advice North Hertfordshire is an independent, local charity reliant on raising our own funds to carry out our work to improve the lives of residents in North Hertfordshire and parts of South Cambridgeshire. 

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Free Advice Line:

0800 144 88 48

The number above is for the Hertfordshire Citizens Advice Line.   Opening hours are 10 am to 9 pm Monday to Wednesday, 10 am to 8 pm Thursday and Friday, and 10 am to 4 pm on Saturday.

If you would like to contact Citizens Advice North Hertfordshire directly please call us on 01462 689801 and leave a message.

Citizens Advice North Hertfordshire local number:

01462 689801

Use the number above to call the Citizens Advice North Hertfordshire. You will reach an answerphone – please leave a message and we aim to respond within 3 working days. 

If you would like advice over the phone you can call the National Citizens Adviceline on 0800 144 88 48