Get Advice When You Need It: Citizens Advice Hertfordshire Extends Freephone Service to Evenings and Weekends
Citizens Advice Hertfordshire, a registered charity that represents the ten independent Citizens Advice organisations across Hertfordshire to develop county-wide initiatives and collaboration, has announced an expansion in operating hours for its Adviceline service, to cover weekday evenings and Saturdays.
Working in partnership with Hertfordshire County Council, the Adviceline service which is available free to all residents in Hertfordshire on 0800 144 88 48, is now open between 10 am to 9 pm Monday to Wednesday, from 10 am to 8 pm Thursday and Friday, and 10 am to 4 pm on Saturday.
The extension of the Adviceline service into weekday evenings and Saturdays will help more residents to gain practical advice on a wide range of issues at more flexible times. It also helps provide more service capacity to meet increasing demand, as the rising cost of living impacts everyone including people who are in work, those who are just about managing, and those who have never had to get help and contact Citizens Advice before.
Citizens Advice tailors its service to the needs of each client to offer information, signposting, and detailed advice on a range of topics including money matters – debt and maximising your income; benefits; energy advice including debt and energy saving measures; housing; employment issues; relationship and family problems.
Charlotte Blizzard-Welch, Citizens Advice Hertfordshire Partnership and Development Manager, said, “This support from the county council helps us to expand our Adviceline service at a critical time when the demand has dramatically increased, and the clients we are helping are also changing to include people who have never needed our help before.”
“We value this extra support to provide this extended service for two years and advise anyone who is struggling with issues from money matters, housing, employment to family problems, to contact us on 0800 144 88 48, as tackling any issue as soon as possible is the best way to work towards a good resolution. The provision of independent, impartial advice across a range of issues, together with practical help, makes such a difference to so many residents in our county.”