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Cost of Living payment – check if you’re eligible

The first 2023 payment of £301 was paid between 25 April and 17 May, a second payment of £300 will be paid between 31 October and 19 November, and the third payment of £299 will be paid by Spring 2024.

This will apply to people on means-tested benefits: Universal Credit, Pension Credit, income-based Jobseeker’s Allowance (JSA), income-related Employment and Support Allowance (ESA), Income Support, and tax credits: Child Tax Credit and Working Tax Credit. 

The Cost of Living Payment will be paid automatically, meaning those eligible do not need to apply or contact DWP or HMRC. It will be paid separately to benefit payments and the reference will appear in accounts with the account holder’s National Insurance number and ‘DWP COL’. For tax credit-only customers, the reference will appear in accounts as ‘HMRC COLS’, referencing Cost of Living Support.

To be eligible for this payment, you must have been entitled to a payment (or later found to be entitled to a payment) of either: 

  • Universal Credit for an assessment period that ended in the period 18 August to 17 September 2023.
  • income based JSA, income related ESA, Income Support, or Pension Credit, for any day in the period 18 August to 17 September 2023.
  • For tax credit-only customers, they must have received a payment of tax credits any day in the period 18 August to 17 September 2023.

Find out more about the range of government support with the cost of living at 

Citizens Advice North Hertfordshire is an independent, local charity reliant on raising our own funds to carry out our work to improve the lives of residents in North Hertfordshire and parts of South Cambridgeshire. 

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Free Advice Line:

0800 144 88 48

The number above is for the Hertfordshire Citizens Advice Line.   Opening hours are 10 am to 9 pm Monday to Wednesday, 10 am to 8 pm Thursday and Friday, and 10 am to 4 pm on Saturday.

If you would like to contact Citizens Advice North Hertfordshire directly please call us on 01462 689801 and leave a message.

Citizens Advice North Hertfordshire local number:

01462 689801

Use the number above to call the Citizens Advice North Hertfordshire. You will reach an answerphone – please leave a message and we aim to respond within 3 working days. 

If you would like advice over the phone you can call the National Citizens Adviceline on 0800 144 88 48