Helpline: 0800 144 88 48

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Out-Of-Hours Advice Quality Supervisor (Paid Staff Vacancy)

30 hours per week (remote: set times – evenings and weekends) 2 year fixed-term contract

Salary:   £28,089 pro rata (+ out-of-hours premium) Application deadline:  Monday 24th October at 9am

Job Summary Citizens Advice Hertfordshire is looking to recruit a dedicated and enthusiastic individual to join their team to provide supervision of generalist advisers with advice and information to our community.

The role will be to supervise our advice and appointment sessions, within the aims, polices and principles of Citizens Advice Hertfordshire. To effectively monitor case records to ensure they reach Quality of Advice Audit standards, and to play an active role in the continuous improvement and development of the quality of advice.

Email recruitment@nhdcab.org.uk for more information and to apply

Citizens Advice North Hertfordshire is an independent, local charity reliant on raising our own funds to carry out our work to improve the lives of residents in North Hertfordshire and parts of South Cambridgeshire. 

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Free Advice Line:

0800 144 88 48

The number above is for the Hertfordshire Citizens Advice Line.   Opening hours are 10 am to 9 pm Monday to Wednesday, 10 am to 8 pm Thursday and Friday, and 10 am to 4 pm on Saturday.

If you would like to contact Citizens Advice North Hertfordshire directly please call us on 01462 689801 and leave a message.

Citizens Advice North Hertfordshire local number:

01462 689801

Use the number above to call the Citizens Advice North Hertfordshire. You will reach an answerphone – please leave a message and we aim to respond within 3 working days. 

If you would like advice over the phone you can call the National Citizens Adviceline on 0800 144 88 48