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Top Tips for National Consumer Week 2022

Shop wisely this sale season and avoid getting less than you bargained for with top tips
from Citizens Advice North Herts.

With Black Friday, Cyber Monday and the holiday season fast approaching, Citizens Advice
North Herts has released top tips to remind bargain-hunters how to shop safely online.
CANH’s top tips for shopping wisely:

1. Do your research: Before buying from a site you haven’t used before, spend a few
minutes checking it out. See what people have said about the person or company you’re
buying from by looking at reviews on different websites – don’t rely on reviews the
company has put on its own website. If you’re worried that something you’ve seen online
might be a scam, you can get help from the Citizens Advice consumer helpline

2. Be wise to scams in disguise: If a bargain seems too good to be true, it probably is. If it’s
branded but a lot cheaper than it appears on the brand’s website, it could be fake. It
could be a legitimate ‘look-a-like’ product. Either way, it might not be the quality you were
hoping for

3. Ways to pay: Beware of a seller who asks you to pay by direct bank transfer. Bank
transfers have limited protection if things go wrong, so avoid using them. You should
only send and receive money through the online marketplace app or website using a
debit or credit card, or via trusted methods of payment such as PayPal

4. Know your rights: If you’ve bought from a retailer you might be entitled to a
replacement product or a repair of your faulty goods. You can even claim a full refund if
you can prove the goods are faulty. If you’ve bought from an individual, perhaps via an
online marketplace, you have far fewer rights. In fact, you have no right to return, so long
as the goods are ‘as described’. Always be sure to take a screenshot of the description,
and be sure to check and double check before you buy

5. When things go wrong: Sometimes things just don’t go to plan. If you’ve bought
something that is broken, damaged, unsafe or not what you expected then contact the
seller and give them a chance to put it right. If that doesn’t work – reach out to the
Citizens Advice consumer helpline on 0808 223 1133

Citizens Advice North Hertfordshire is an independent, local charity reliant on raising our own funds to carry out our work to improve the lives of residents in North Hertfordshire and parts of South Cambridgeshire. 

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Free Advice Line:

0800 144 88 48

The number above is for the Hertfordshire Citizens Advice Line.   Opening hours are 10 am to 9 pm Monday to Wednesday, 10 am to 8 pm Thursday and Friday, and 10 am to 4 pm on Saturday.

If you would like to contact Citizens Advice North Hertfordshire directly please call us on 01462 689801 and leave a message.

Citizens Advice North Hertfordshire local number:

01462 689801

Use the number above to call the Citizens Advice North Hertfordshire. You will reach an answerphone – please leave a message and we aim to respond within 3 working days. 

If you would like advice over the phone you can call the National Citizens Adviceline on 0800 144 88 48