Helpline: 0800 144 88 48

Sign up to receive our quarterly newsletter

Advert for a Volunteer Social Media Assistant.

Volunteer Vacancy: Social Media Assistant

Volunteer Social Media Assistant

Hours: At least 4 hours per week

Location: Home-based


We need help telling more local residents and stakeholders about our work. We want to continue to grow our social media presence so we can reach more potential clients and supporters. This role can be done remotely but a knowledge of the North Herts and South Cambs area would be an advantage.

Role purpose

This role will support the Communications and Marketing Manager in promoting our work to clients, local residents, funders and stakeholders.


What will you do?


  • complete an introduction to Citizens Advice 
  • promote the local Citizens Advice service so that people understand what Citizens Advice does, how they can get advice, and how they can become a volunteer
  • use social media (Facebook,  X and Instagram) to raise the profile of CANH locally.
  • create materials suitable for use on CANH social media to promote the service.
  • talk to clients, staff and volunteers about their experiences and use this information appropriately in your posts
  • Ensure posts are scheduled to be distributed regularly to inform people of the work the organisation is doing and how they can support it or access its services
  • Ensure posts are varied, relevant, engaging and interesting for a range of followers, including clients, families, professionals, potential funders and the general public
  • Use Social Media analytics to monitor activity and feedback to the Communications and Marketing Manager monthly
  • Advertising fundraising events and avenues such as JustGiving, North Herts Lottery and Easyfundraising


What’s in it for you? 

  • Flexible role which can be done at our office or remotely from home
  • Make a real difference to people’s lives
  • Build on valuable skills such as communication and listening
  • Reimbursement of travel/parking expenses
  • Boost your CV
  • Work with a range of different people, independently and in a team
  • Have a positive impact in your community


Personal skills and Qualities

  • Understanding of, and commitment to, the aims and principles of Citizens Advice and its equality and diversity policies
  • Excellent verbal and written communication skills
  • Experience of previous media, communication or publicity work desirable.
  • Good IT skills, with experience of using social media essential
  • Ability to use Canva
  • Ability to be self-motivated but also to work as part of a team
  • Friendly and approachable
  • Proactive and enthusiastic
  • Able to communicate with people at all levels
  • Ability to manage time effectively


Please contact our Communications and Marketing Manager Catherine Bennett for more information and to discuss the role.


Citizens Advice North Hertfordshire is an independent, local charity reliant on raising our own funds to carry out our work to improve the lives of residents in North Hertfordshire and parts of South Cambridgeshire. 

Support us >

Free Advice Line:

0800 144 88 48

The number above is for the Hertfordshire Citizens Advice Line.   Opening hours are 10 am to 9 pm Monday to Wednesday, 10 am to 8 pm Thursday and Friday, and 10 am to 4 pm on Saturday.

If you would like to contact Citizens Advice North Hertfordshire directly please call us on 01462 689801 and leave a message.

Citizens Advice North Hertfordshire local number:

01462 689801

Use the number above to call the Citizens Advice North Hertfordshire. You will reach an answerphone – please leave a message and we aim to respond within 3 working days. 

If you would like advice over the phone you can call the National Citizens Adviceline on 0800 144 88 48