Helpline: 0800 144 88 48

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We’re recruiting!

Citizens Advice North Herts has a paid vacancy for a Trainer to work as part of our Advice Services team. 

professional blue cmyk North Hertfordshire.pdf

Vacancy: Trainer

Hours: 18.5 hours per week

Location: Currently home based. The intention is that this post will be based at our Letchworth Garden City office once restrictions allow.

Salary: £26,843 pro rata (FTE = 37 hours) plus up to 5% matched pension contribution

Contract: Permanent

Application deadline: 9am on Monday 22nd March 2021

Interviews: Monday 29th and Tuesday 30th March 2021

Registered Charity 1086489


Citizens Advice North Hertfordshire (CANH) is seeking a Trainer to work as part of our Advice Services team.  You will be responsible for planning, developing, managing and assessing training for CANH’s staff and volunteers.  You will identify the learning and development needs of our volunteers and staff, develop CANH’s annual training plan and manage the budget.

Much of your time will be spent guiding new volunteer Advice Workers through the national Citizens Advice training programme, supplementing the programme with your own in-house group training sessions where necessary. You will also plan, write and deliver inclusive group and one-to-one learning and development activities to ensure the competence and continuing development of volunteers and staff.

There is an administrative element to the role; you will source and book training opportunities for existing staff and volunteers and keep up to date and accurate records of training attended and competency levels as required by our Citizens Advice membership agreement.

To find out more about the role, including how to apply to join us, please email to request a job pack.

Citizens Advice North Hertfordshire is an independent, local charity reliant on raising our own funds to carry out our work to improve the lives of residents in North Hertfordshire and parts of South Cambridgeshire. 

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Free Advice Line:

0800 144 88 48

The number above is for the Hertfordshire Citizens Advice Line.   Opening hours are 10 am to 9 pm Monday to Wednesday, 10 am to 8 pm Thursday and Friday, and 10 am to 4 pm on Saturday.

If you would like to contact Citizens Advice North Hertfordshire directly please call us on 01462 689801 and leave a message.

Citizens Advice North Hertfordshire local number:

01462 689801

Use the number above to call the Citizens Advice North Hertfordshire. You will reach an answerphone – please leave a message and we aim to respond within 3 working days. 

If you would like advice over the phone you can call the National Citizens Adviceline on 0800 144 88 48