Volunteer stories

Keith, Volunteer Adviser

” I was fortunate in being able to retire early, from a long career in Engineering and Operations management. After a couple of years just ‘chilling’ with hobbies and interests, I wanted to do something more meaningful and to give back to the community. Volunteering for Citizens Advice has brought a new sense of focus and value to my retirement freedom, that I never thought I’d have. 

My professional and life skills are fully employed again and I’m learning new things every day. I’m part of an excellent team of like-minded people, from all walks of life, working together with shared objectives. The training is professional and thorough, so best of all, I feel like I’m really helping local people and together, we are making a difference to their lives. I would recommend it to anyone.”  

Julian, Volunteer Adviser

‘I joined the team at North Herts CAB in October last year to provide impartial help and support to individuals struggling with the challenges of daily life. Already, in my short time with the organisation, I’ve had the opportunity to assist people with a broad range of issues and look forward to doing more of the same in the future.”

Cyan, Student Volunteer Adviser 

“I’m a 21-year-old law student from Oxford, and I’m a cheerleader in my free time! I’m volunteering for Citizens’ Advice to give back to the community and to use my skills to help those in need. Volunteering has given me so much confidence and has really improved my telephone and research skills. I’m excited to keep volunteering in the future!”

Alistair, Work Experience Volunteer

“As an aspiring lawyer I wanted to volunteer with Citizens Advice in order to see first-hand how the law affects people’s lives in addition to developing my research and communication skills. I also saw it as an opportunity to help people in my local community and learn more about Citizens Advice. I have thoroughly enjoyed my work experience as I have found it to be incredibly fulfilling and all of the volunteers, supervisors and advisers I have met have been so friendly and welcoming. It has been so eye opening to see the struggles some people face on a daily basis and this has really put things into perspective for me.”