Helpline: 0800 144 88 48

Sign up to receive our quarterly newsletter

Meet the team

Our team is made up of an amazing group of staff and volunteers. Everyone undergoes extensive training appropriate for their role! You don’t have to train to give advice in order to volunteer with us. We have many different roles available – we have volunteers who help with administration, office maintenance, fundraising or by sharing our posts on social media. All our trustees are volunteers too. We welcome people from all walks of life – no matter what your age or background we can usually find a role to suit you so please get in touch.

Our People

Photo of Rosie Waters

Rosie Waters

Chief Executive

Lecia Fraser Head of Advice and Quality v2

Lecia Fraser

Head of Advice Services

Rebecca Hamlyn scaled e1663153623840

Rebecca Hamlyn

Specialist Advice Manager

A7403446 Edit 2

Catherine Bennett

Communications, Campaigns and Marketing Manager

Luiza Saunders New

Luiza Saunders

People Officer

A7403536 Edit

Beth Morris

Head of Community Engagement



Richard Thackerary


Since March 2020 I have been a trustee for CANH, holding the office of Treasurer and now Chair. I came to CANH after a long and successful career in the financial services sector, spanning nearly four decades, where I worked for several of the world’s leading global banks in various senior roles.

I have lived in North Herts since 1985, having moved from Canvey Island where I grew up. I am fortunate to be married, have two daughters and four grandchildren.

My motivation for getting involved in CANH stems from my own life experiences and the realisation that luck, and sometimes a helping hand, are significant in the shaping that experience. Citizens Advice is an organisation that is there to provide a helping hand to its clients and hopefully play a part in enhancing their life experiences.

Jude 720px

Jude Brooks

Vice Chair

Jude is an award-winning consultant who sits at the intersection of marketing and social impact, with a proven track record of driving positive social and commercial outcomes at scale. She brings these skills to CANH because she is passionate about making a tangible difference in the lives of individuals facing challenges. 


Rosie Boxall

Photo of trustee at Citizens Advice North Herts - Sue Ross

Sue Ross

Fiona Weir

Fiona Weir

photo coming soon v1

Chris Hayward


Dolores Currie


Our Team

Register your interest

Click the button below to fill out a form to register your interest as a volunteer.

Free Advice Line:

0800 144 88 48

The number above is for the Hertfordshire Citizens Advice Line.   Opening hours are 10 am to 9 pm Monday to Wednesday, 10 am to 8 pm Thursday and Friday, and 10 am to 4 pm on Saturday.

If you would like to contact Citizens Advice North Hertfordshire directly please call us on 01462 689801 and leave a message.

Citizens Advice North Hertfordshire local number:

01462 689801

Use the number above to call the Citizens Advice North Hertfordshire. You will reach an answerphone – please leave a message and we aim to respond within 3 working days. 

If you would like advice over the phone you can call the National Citizens Adviceline on 0800 144 88 48