Get free impartial advice from Citizens Advice
On this page you will find help guides to help you with budgeting, debt, pensions, benefits, housing, employment, consumer and health issues -alongside many other issues. If you need personal advice, contact us.
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Benefits, and Money
Benefits and Universal Credit
It’s important to make sure that you get all the help that you’re entitled to. These pages give you information on benefits and tax credits if you are working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran. There is also information about council tax and housing costs, national insurance, payment of benefits and problems with benefits.
The Citizens Advice Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. It’s free, independent and confidential.
Specially trained advisers can help with things like how to gather evidence for your application or how to prepare for your first JobCentre appointment.
Budgeting
Energy Advice: Support through appointments, drop-in and community talks to help people save on energy bills and deal with fuel debts.
Letchworth Financial Health: Debt, Budgeting and Benefits advice for Letchworth Garden City residents.
Debt
Dealing with money issues can sometimes be off-putting, but if you don’t understand how things like credit or mortgages work, you could end up losing out financially or getting yourself deep in debt.
Court Help Desk Homelessness Prevention: Representation at court for people with rent or mortgage arrears.
Financial Inclusion: Advice for settle tenants to manage money and debts, benefits, and maximise income.
Letchworth Financial Health: Debt, Budgeting and Benefits advice for Letchworth Garden City residents
Housing
Housing issues will always arise and therefore you need to know your rights and responsibilities. You could also find yourself threatened with eviction if you can’t cope with your mortgage payments. Here you can find information about how to go about renting or buying a home or just finding somewhere to live. You can also find advice on handling problems with your landlord and help to avoid losing your home.
Court Help Desk Homelessness Prevention: We offer representation at court for people with rent or mortgage arrears. Get in touch if you need this support.
Pensions
When you retire you’ll need money to support you and to give you a decent standard of living. Most people get a State Pension but it’s also a good idea to top this up if you can with your own pension, to make sure you’ll have enough money to see you through your retirement.
Scams Support and Prevention
Support through individual advice for scam victims and community awareness raising activity.
Crime
Legal Help
You can find out more about your rights, as well as what to do if you face discrimination, need legal advice or have to go to court without a lawyer.
Scams Support and Prevention
Support through individual advice for scam victims and community awareness raising activity.
Health and Wellbeing
NHS Care and Complaints
Get advice about health and social care services, or make a complaint about a health or social care service.
Stress
Explains what stress is, what might cause it and how it can affect you. Includes information about ways you can help yourself and how to get support.
Relationships
Caring for others
You can get help and support if you’re responsible for looking after someone who has a disability, is getting old or has become ill. This can range from practical help to make day-to-day life easier to benefits like Carer’s Allowance.
Get advice about how to manage someone else’s affairs.
Your Rights
Employment
Having a job is an essential part of most people’s lives. When you are in work, you can be faced with many difficult issues, so it is essential to know what your rights are. Here you can find out more about those rights and how to solve problems.
Legal Help
You can find out more about your rights, as well as what to do if you face discrimination, need legal advice or have to go to court without a lawyer.
Frequently Asked Questions
We offer advice via email, telephone and face to face. Get help >
We also offer lots of self-help guides which you can access. View guides >
Yes, we can give you general information. The other person would need to register with us for specific tailored advice.
We will contact you by your chosen channel within 3 working days. Please be aware that if we telephone you it may show up as being from an unknown number.
All our advice is free and confidential. We won’t share your information with anyone else unless you give us permission too.
Yes you can turn up to any of our offices and we will try and help you. We ask that you try and contact us by phone or email first so we can help as many people as possible and save you needing to travel to visit us.
Please leave us a telephone message on 01462 689801 or fill out our online form
We are a charity. All our advice is free and confidential. If you feel able to support us with a donation at any time then please do but this is not expected and is completely optional.
We may be able to refer you to a food bank. Please get in touch.
Yes – anyone who lives or works in North Hertfordshire or South Cambridgeshire can use our services.
Unfortunately we can only help people who live or work in North Hertfordshire or South Cambridgeshire.
You can find the details of the other Citizens Advice services across Hertfordshire here: hertscitizensadvice.org.uk
You can search for a Citizens Advice office anywhere in the country here: citizensadvice.org.ukus/
