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On this page you will find help guides to help you with budgeting, debt, pensions, benefits, housing, employment, consumer and health issues -alongside many other issues. If you need personal advice, contact us.

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All Advice Guides

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Benefits, and Money

Benefits and Universal Credit

It’s important to make sure that you get all the help that you’re entitled to. These pages give you information on benefits and tax credits if you are working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran. There is also information about council tax and housing costs, national insurance, payment of benefits and problems with benefits.

The Citizens Advice Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. It’s free, independent and confidential. 

Specially trained advisers can help with things like how to gather evidence for your application or how to prepare for your first JobCentre appointment.

Budgeting

Energy Advice: Support through appointments, drop-in and community talks to help people save on energy bills and deal with fuel debts.

Letchworth Financial Health: Debt, Budgeting and Benefits advice for Letchworth Garden City residents.

Debt

Dealing with money issues can sometimes be off-putting, but if you don’t understand how things like credit or mortgages work, you could end up losing out financially or getting yourself deep in debt.

Court Help Desk Homelessness Prevention: Representation at court for people with rent or mortgage arrears.

Financial Inclusion: Advice for settle tenants to manage money and debts, benefits, and maximise income.

Letchworth Financial Health: Debt, Budgeting and Benefits advice for Letchworth Garden City residents

Housing

Housing issues will always arise and therefore you need to know your rights and responsibilities. You could also find yourself threatened with eviction if you can’t cope with your mortgage payments.  Here you can find information about how to go about renting or buying a home or just finding somewhere to live. You can also find advice on handling problems with your landlord and help to avoid losing your home.

Court Help Desk Homelessness Prevention: We offer representation at court for people with rent or mortgage arrears. Get in touch if you need this support. 

Pensions

When you retire you’ll need money to support you and to give you a decent standard of living. Most people get a State Pension but it’s also a good idea to top this up if you can with your own pension, to make sure you’ll have enough money to see you through your retirement.

Scams Support and Prevention

Support through individual advice for scam victims and community awareness raising activity.

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Crime

Legal Help

You can find out more about your rights, as well as what to do if you face discrimination, need legal advice or have to go to court without a lawyer.

Scams Support and Prevention

Support through individual advice for scam victims and community awareness raising activity.

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Health and Wellbeing

Health Costs

Get advice about health services

Health and Safety

Resources about Health and Safety at home and work.

NHS Care and Complaints

Get advice about health and social care services, or make a complaint about a health or social care service.

Stress

Explains what stress is, what might cause it and how it can affect you. Includes information about ways you can help yourself and how to get support.

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Relationships

Caring for others

You can get help and support if you’re responsible for looking after someone who has a disability, is getting old or has become ill. This can range from practical help to make day-to-day life easier to benefits like Carer’s Allowance. 

Get advice about how to manage someone else’s affairs.

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Your Rights

Employment

Having a job is an essential part of most people’s lives. When you are in work, you can be faced with many difficult issues, so it is essential to know what your rights are. Here you can find out more about those rights and how to solve problems. 

Legal Help

You can find out more about your rights, as well as what to do if you face discrimination, need legal advice or have to go to court without a lawyer.

Frequently Asked Questions

We offer advice via email, telephone and face to face. Get help >

We also offer lots of self-help guides which you can access. View guides >

Yes, we can give you general information. The other person would need to register with us for specific tailored advice.

We will contact you by your chosen channel within 3 working days. Please be aware that if we telephone you it may show up as being from an unknown number. 

All our advice is free and confidential. We won’t share your information with anyone else unless you give us permission too.

Yes you can turn up to any of our offices and we will try and help you. We ask that you try and contact us by phone or email first so we can help as many people as possible and save you needing to travel to visit us.

Please leave us a telephone message on 01462 689801 or fill out our online form

We are a charity. All our advice is free and confidential. If you feel able to support us with a donation at any time then please do but this is not expected and is completely optional.  

We may be able to refer you to a food bank. Please get in touch.

Yes – anyone who lives or works in North Hertfordshire or South Cambridgeshire can use our services.

Unfortunately we can only help people who live or work in North Hertfordshire or South Cambridgeshire. 

You can find the details of  the other Citizens Advice services across Hertfordshire here: hertscitizensadvice.org.uk

You can search for a Citizens Advice office anywhere in the country here: citizensadvice.org.ukus/

Free Advice Line:

0800 144 88 48

The number above is for the Hertfordshire Citizens Advice Line.   Opening hours are 10 am to 9 pm Monday to Wednesday, 10 am to 8 pm Thursday and Friday, and 10 am to 4 pm on Saturday.

If you would like to contact Citizens Advice North Hertfordshire directly please call us on 01462 689801 and leave a message.

Citizens Advice North Hertfordshire local number:

01462 689801

Use the number above to call the Citizens Advice North Hertfordshire. You will reach an answerphone – please leave a message and we aim to respond within 3 working days. 

If you would like advice over the phone you can call the National Citizens Adviceline on 0800 144 88 48