Helpline: 0800 144 88 48

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Volunteer for
Citizens Advice
North Hertfordshire

Our volunteers at Citizens Advice North Herts are the heart of our organisation giving their time to support local people. They come from all walks of life, each with their own skills and experiences to offer. 

Why volunteer with us

Volunteering for Citizens Advice North Herts provides opportunities for people to learn new skills, make new friends, and feel part of a community, as well as gain confidence and improve their wellbeing. For many of our volunteers, it also offers a sense of purpose and satisfaction that comes from knowing they are making a real difference to the lives of local residents. 

Not sure what kind of volunteering is for you?

What do I need to be a volunteer?

All volunteers at Citizens Advice North Herts receive training and support relevant for their role, so do not need any previous qualifications or specific experience. Some roles need some basic skills or experience, such as being familiar with a computer and searching the internet, or being able to talk to people. Volunteering in any role will give you the chance to develop your skills. For all roles you’ll need to be open-minded, non-judgemental, be able to listen, learn, and work in a team.

How do I volunteer?

At Citizens Advice North Herts, we have various volunteering opportunities available. From advisers to receptionists, administrators to campaigners, there’s sure to be a role suitable. Or if bite-sized volunteering tasks are more your thing, become a community champion by sharing social media posts to raise awareness of the work we do. Most roles can be done either from our office, remotely or a mixture of both, providing a truly flexible volunteering offer. 

Volunteering Opportunities

Our volunteer roles are grouped into 6 categories. 

Volunteer Advisers support our clients by providing the advice they need for the problems they face. They help our clients understand their options and support them to take action. 

Location: Office (Letchworth or Royston) or home-working (or both)

Time Commitment: Ideally 8 hours per week (2 shifts), which can be over one day or spread over two days, for at least 12 months

Volunteer Receptionist/Information Assistants talk to clients face to face, to help them find information online that can help them solve their problems as well as completing the receptionist duties.

Location: Office (Letchworth or Royston)

Time Commitment: At least 4 hours per week (1 shift)

Volunteer Receptionists welcome clients into our office, process client information, liaise with the team about client needs and complete other relevant admin and support tasks. 

Location: Office (Letchworth or Royston)

Time Commitment: At least 4 hours per week (1 shift)

Volunteer Administrators support our office and advice service by completing tasks such as printing and scanning documents, communicating using email, updating spreadsheets and making telephone calls.

Location: Office (Letchworth or Royston)

Time Commitment: Flexible

Trustees govern the work done by Citizens Advice North Herts and ensure it is effectively run and meets it’s overall purposes and objectives. You do not need to have any previous experience as a trustee as you will learn new skills and be fully supported.

Time Commitment: Quarterly meetings and adhoc activity throughout the year

Research & Campaign Volunteers support Citizens Advice North Herts by collecting and analysing evidence to help improve the policies and practices that affect people’s lives by influencing policy makers.

Location: Letchworth Office or home-based

Time Commitment: 4 hours per week (flexible)

Volunteer Fundraisers help look for suitable local community and national funding opportunities and can also work with the Head of Fundraising and Chief Executive in writing funding applications.

Location: Letchworth Office or home-based

Time Commitment: 4 hours per week (flexible)

 

Volunteer Community Engagement Assistants help promote our work to clients, local residents, funders and stakeholders by publicising and promoting our work externally to partners, funders, supporters and local residents using our website, social media and by attending local events.

Location: Letchworth Office or home-based

Time Commitment: 4 hours per week (flexible)

 

Volunteer Social Media Assistants promote the local Citizens Advice service so that people understand what Citizens Advice does, how they can get advice, and how they can become a volunteer. They use social media (Facebook Twitter and Instagram) to raise the profile of CANH locally.

Location: Letchworth Office or home-based

Time Commitment: 4 hours per week (flexible)

Digital Champions follow us on social media, share our posts, fill in surveys

Community Champions help out at events within the local community

Click the button below to fill out a form to register your interest as a volunteer, and be the first to know when new vacancies open.

Current Vacancies

Frequently Asked Questions

Our volunteers come from a range of backgrounds and bring with them different skills and experiences. They get involved for different reasons, but one thing they have in common is that they find volunteering with us to be enjoyable and rewarding.

Anyone can volunteer with CANH, although most roles are best suited for over-16’s. We have a range of opportunities, including work experience programmes for younger volunteers, so please contact us volunteering@nhdcab.org.uk and we can chat through the options.

We have lots of different opportunities so please check out our latest recruitment news for more information.

This depends on what role you are interested in. For example, administrators may give 4 hours a week, whereas trainee advisers usually commit to 8 hours a week. We also offer shorter-term opportunities, so please take a look at what’s available here or contact us volunteering@nhdcab.org.uk to chat through the options.

All volunteers receive training and support relevant for their role, so do not need any previous qualifications or specific experience. Some roles need some basic skills or experience, such as being familiar with a computer and searching the internet, or being able to talk to people. Volunteering in any role will give you the chance to develop your skills. For all roles you’ll need to be open-minded, non-judgemental, be able to listen, learn, and work in a team. 

There are many benefits to volunteering and all our volunteers get something different from their experience, depending on their motivations and reasons for getting involved. Some of those benefits include meeting new people, improving their wellbeing, helping their community and boosting their CV.

If you are interested in a particular role, or would like to find out more information about different volunteering opportunities available, please email volunteering@nhdcab.org.uk We will get back to you within a few days to arrange an informal chat so that we can tell you more about volunteering with us, and find out more about you.

Yes, we reimburse travel to and from the office, and other out-of-pocket expenses, for example, if you attend training courses relating to your role.

If you are in receipt of benefits, including means-tested benefits, you are fully entitled to volunteer for as many hours as you wish, as long as you continue to keep to the rules or conditions for getting that benefit. Volunteers are not paid but are entitled to receive actual out-of-pocket expenses, e.g.  Travel to where you volunteer.

We can help by providing a standard letter confirming that the role is voluntary, the number of hours you are volunteering and that you only receive actual out-of-pocket expenses.

All volunteers receive an induction and then training relevant to their role. This training may consist of self-study, group sessions, webinars and observing advisers or other volunteers and staff in their roles.

Volunteers are fully supported throughout their time with Citizens Advice North Herts to ensure their volunteering experience is enjoyable and rewarding. When you join us you will get more details about who is supporting you day to day, and with any training you may be doing.

Former clients can, and do, make excellent volunteers in a range of roles. Having lived experience can give you really valuable insight into what it’s like to access the Citizens Advice service. Depending on when you last accessed the service, we might suggest a break before you become a volunteer, but we will discuss this with you when you apply.

You are only allowed to volunteer if your immigration status permits it. Many will, but please do check that you are entitled to volunteer, to avoid breaching the terms of your status. You can find further information about different visa rules on this government webpage

Irish citizens, EU/EEA citizens with settled or pre-settled status, and refugees and asylum seekers are fully entitled to volunteer.

Register your interest

Click the button below to fill out a form to register your interest as a volunteer.

Free Advice Line:

0800 144 88 48

The number above is for the Hertfordshire Citizens Advice Line.   Opening hours are 10 am to 9 pm Monday to Wednesday, 10 am to 8 pm Thursday and Friday, and 10 am to 4 pm on Saturday.

If you would like to contact Citizens Advice North Hertfordshire directly please call us on 01462 689801 and leave a message.

Citizens Advice North Hertfordshire local number:

01462 689801

Use the number above to call the Citizens Advice North Hertfordshire. You will reach an answerphone – please leave a message and we aim to respond within 3 working days. 

If you would like advice over the phone you can call the National Citizens Adviceline on 0800 144 88 48