Helpline: 0800 144 88 48

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Purpose, Values & Code of Conduct

We are a local charity, improving lives by giving people free advice and support in times of need. 

Our Purpose:

We are a local charity, improving lives by giving people free advice and support in times of need.

Our Aims

Citizens Advice North Hertfordshire (CANH) wants to improve the lives and wellbeing of people in our community who are or would be disadvantaged without our intervention or advocacy. We want to move them:

Our key aims are:

We meet these aims through the provision of a free, confidential, independent and impartial advice service available to everyone who lives or works in North Hertfordshire and parts of South Cambridgeshire.

Our Values

Client centred

We put our clients first, treating them with care, compassion and humility.


We are kind to all, open and honest in our communication and champion a no-blame culture.


We are one team. We share our skills, insight and enthusiasm and will tackle tough or complex situations with courage and candour.


We commit to continually learning and embrace change in order to best serve our clients.


We are resourceful, always accountable and aim to work to the highest standards.

Code of Conduct

As staff and volunteers at Citizens Advice North Hertfordshire we are accountable for the ways in which we work. We have a duty to keep ourselves and others safe. This is achieved by maintaining a respectful, caring and professional approach to work and volunteering, and by upholding the charity’s values.

We do this by:

We do not:

Last year we helped

Citizens Advice North Hertfordshire is here for everyone who needs us. Last year we saw the number of issues and contacts per client increase, reflecting the difficulties facing local residents as a result of the start of the cost of living crisis.

unique clients
total new cases
client activities
total Advice Issues

More people need us than we can currently serve. Your support will enable us help more people who need us, now and in years to come.

Ways you can help


You can donate to us regularly or as a one off by making a bank transfer or via Justgiving


Volunteering provides opportunities for you to learn new skills, make new friends, and feel part of a community.


We are looking for corporate partners to work alongside us to help to support people in our local community.

Free Advice Line:

0800 144 88 48

The number above is for the Hertfordshire Citizens Advice Line.   Opening hours are 10 am to 9 pm Monday to Wednesday, 10 am to 8 pm Thursday and Friday, and 10 am to 4 pm on Saturday.

If you would like to contact Citizens Advice North Hertfordshire directly please call us on 01462 689801 and leave a message.

Citizens Advice North Hertfordshire local number:

01462 689801

Use the number above to call the Citizens Advice North Hertfordshire. You will reach an answerphone – please leave a message and we aim to respond within 3 working days. 

If you would like advice over the phone you can call the National Citizens Adviceline on 0800 144 88 48