Worried About Paying Your Phone, Internet or TV Bill? Here’s What You Can Do
1. Talk to your provider early
Let your service provider know if you’re struggling. They might offer to reduce your bill, give you more time to pay, or help you move to a cheaper contract. Ignoring the issue could lead to late fees, service restrictions, or even disconnection.
2. Look for a better deal
You might be able to save money by switching providers or changing your contract. If your current provider raises their prices, you might have the right to leave without paying a penalty – check your contract.
3. Check if you’re eligible for a social tariff
If you’re on benefits like Universal Credit or Pension Credit, you may qualify for a social tariff – a cheaper phone or internet deal. You can switch to a social tariff at any time, even if you’re still in contract. Check the Ofcom website for providers offering these deals.
4. Help with TV Licences
You may not need a TV licence unless you watch live TV or use BBC iPlayer. If you do need one but can’t afford to pay it all at once, you can spread payments through monthly or fortnightly plans. If you’re over 75 and get Pension Credit, you can apply for a free licence. Those registered blind can get 50% off.
5. Stay safe from scams
If you get a suspicious message about a bill or payment, don’t click links. Go directly to your provider’s website to check if the message is genuine.
6. If you’re vulnerable
Let your provider know if you’re vulnerable due to age, health, job loss, or financial struggles. They’re expected to offer you extra support to help you stay connected.
Contact the Citizens Advice consumer helpline on 01462 688019 if you need more help.
